Head of (f/m/d) Global Field Service (m/w/d)

A Snapshot of Your Day
We are seeking an experienced and dynamic Head of Global Field Service to lead and manage field service operations globally for our compressor business, this includes normal Service activities, Modification and Upgrades and New compressor installations.
The successful candidate possesses a strong technical background in rotating equipment, excellent leadership capabilities, and a customer-focused mindset to drive operational excellence and Field Service growth.
How You'll Make an Impact

• Oversight and management of field service teams in Germany, France, the Netherlands, and Poland, including installation, commissioning, maintenance, and troubleshooting of compressor installations
• Assurance of service quality, customer satisfaction, and compliance with safety and regulatory standards
• Development and execution of service strategies to enhance performance
• Relationship building with customers, partners, and internal stakeholders for identification of service opportunities and provision of technical support
• Monitoring and reporting of service KPIs, team performance, and global service trends
• Driving of continuous improvement and training initiatives for the service team

What You Bring

• Bachelor's degree in engineering or technology, business administration, or related field
• Long-term relevant experience in service businesses (field service, repair operations, customer technical support) or equivalent
• High attention to detail, strong organizational skills, ability to perform under time constraints, interpersonal skills, and strong initiative as well as a high degree of tact and professionalism in interactions with management peers
• Strategic problem-solving ability for translation of business goals into actionable operational initiatives
• Strong analytical skills for assessment of training needs, evaluation of process and procedural effectiveness, and data-driven decision-making
• Ability for management of multiple assignments and prioritization

About the Team
Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100.000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits

• In addition to an attractive remuneration package in line with the market, you can expect an attractive employer-financed company pension scheme
• We also offer the opportunity to become a Siemens Energy shareholder
• We offer our employees the opportunity to work flexibly and remotely, and our inspiring offices provide space for collaboration and creativity
• The professional and personal development of our employees is very important to us. We provide them with the opportunities to learn and develop in a self-determined way, various attractive programmes and learning materials are available for this purpose
• In relation to the "compatibility of family and work", we have a wide range of offers, e.g. flexible working time models, childcare places at many locations, the possibility of trial part-time work or even a sabbatical

We value equal opportunities and welcome applications from people with disabilities.
https://jobs.siemens-energy.com/jobs