Customer Service Specialist (m/w/d)

Customer Service Specialist

At Terumo, we advance lifesaving medical technologies to benefit society. Are you eager to make a difference with us? Here, you’ll grow your expertise while staying true to your personal aspirations. Guided by our Japanese heritage, we act with respect, take ownership, and pursue continuous improvement. If you see yourself in our values, keep reading; this might be the opportunity you're looking for.

Supply Chain consists of several departments within EMEA which form one team: the Supply Chain Team. We make sure Terumo’s customers stay satisfied and, most importantly, receive their orders on time. Our team consists of: Customer Service EMEA, Supply Chain Planning, Network Optimization Lead and the European Distribution Centre (EDC). We also work closely together with Project Management, Quality and of course our Business Units.

Our Mission? To become a globally recognized EMEA supply chain team which continuously innovates and improves quality of service in a transparent, compliant and patient‑centric way.

Job Summary

We are a company that operates in a VUCA world – for us, change is not a challenge, but an opportunity. Our goal: excellent customer service combined with strategic thinking and innovation. We are looking for people who want to help shape the future with passion and commitment.

Job Responsibilities

• Working closely with the Customer Service Supervisor to implement strategic initiatives
• Analyzing and optimizing customer service processes
• Developing creative and sustainable solutions for complex challenges
• Actively shaping change processes and projects
• Ensuring high service quality and customer satisfaction

Profile Description

• Passion for customer service and corporate goals
• Strong strategic and analytical thinking
• Solution‑oriented approach and high level of initiative
• Flexibility and adaptability in a dynamic environment
• Strong communication skills and trustworthiness
• Appreciation of diversity and different perspectives
• Professional experience in customer service or a comparable position is required
• SAP knowledge is desirable
• Very good Excel and MS Office skills are essential
• Very good German and English skills are a basic requirement

Offer

• An environment that embraces and promotes change
• Close cooperation with management and real opportunities to help shape the company
• Personal and professional development
• A motivated team and an open corporate culture
• Hybrid working style

Ready to shape the future with us? Then we look forward to receiving your application!

Contact Person: Lukas Uytterhaegen - Talent Acquisition Business Partner EMEA