IT Support Specialist (all genders) (m/w/d)

IT Support Specialist (all genders)
Location: Norderstedt, Germany (hybrid)
Contract: Full time / Indefinite
Language(s): English (mandatory), German (significant advantage)
Serrala is the global leader in finance process automation. For over 40 years, we have been advancing the office of the CFO with our award-winning suite of finance automation applications.
Our solutions streamline all working capital-related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments.
Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we've built with a diverse global community.
Join us as we lead the future of finance automation!
About the role:
We are seeking an experienced IT Support Specialist to provide advanced technical support and ensure a seamless, secure, and productive experience for our end-users. This role requires a strong background in endpoint management, network troubleshooting, and IT project collaboration. You will play a key part in maintaining high standards for IT services, managing cloud and security systems, and supporting our teams across platforms.
Your Day to Day:

• Endpoint Management: Manage endpoint devices using Mobile Device Management (MDM) tools such as Microsoft Intune and Jamf Pro, ensuring that endpoints, AV equipment and cloud-based systems support optimal productivity for end-users.
• Directory and Cloud Services Administration: Support and troubleshoot within Active Directory, Entra ID, and Microsoft SharePoint environments.
• Network and VPN Support: Diagnose and resolve technical issues related to network interruptions, VPN connections, and other connectivity concerns.
• Ticketing and Documentation: Track and manage support tickets using Jira Service Management and create clear, accessible technical documentation and specifications in Confluence.
• Proficiency in networking fundamentals, including TCP/IP, VPNs, Access Control Lists (ACLs), and routing.
• Hands-on experience with Atlassian products (Jira, Confluence), ideally including Jira Service Management.
• Strong understanding of M365 administration, Entra ID, and Intune.
  Advanced knowledge of IT security systems and protocols, particularly Microsoft Defender and various monitoring tools

What makes you excel in this position:

• Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent experience will also be considered.
• Minimum of 5 years in IT support or service delivery roles, with demonstrated expertise across multi-platform environments, ideally including both PC and Mac systems.
• Proven ability to lead IT projects with knowledge of project management methodologies, workflows, and tools.
• Exceptional written and verbal communication skills in English. German language skills are a significant advantage.
• Strong collaborator who contributes actively to a supportive, solution-oriented team environment.

Why you'll love it here
Step into a dynamic workplace where continuous learning is championed by leadership, and innovation in healthcare software solutions. We partner with the best to stay ahead - so you can too.
At our core, we're Reliable, Passionate, Empowering, and Enterprising - committed to lasting customer and employee relationships, bold innovation, and your growth every step of the way.
EEO Statement
We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state, or local laws.
To all recruitment agencies
Serrala does not accept agency resumes. Please do not forward resumes to our job alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.
[EEO Statement]
We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws.

[To all recruitment agencies]
Serrala does not accept agency resumes. Please do not forward resumes to our job's alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.