Technical Service Specialist, Istanbul, Türkiye

Reference number: 15733

Are you passionate about technology, skilled in problem-solving, and motivated to deliver outstanding service? Join our team in Türkiye as a Technical Service Specialist and become a key technical expert supporting our Service Partners and customers. In this role, you will combine hands-on training, technical competence, and strong customer orientation to ensure exceptional service quality.

Your area of responsibility

• Plan and execute Technical Trainings for our Service Partners to ensure high-quality service
• Provide technical support to the Partner Network (phone, email, etc.)
• Receive, prioritize, and manage incoming service requests and dispatch partners
• Coordinate and handle installation services
• Conduct tandem visits (on-the-job trainings in the field)
• Support customer tandem visits when required
• Contribute to long-term improvement of product and service quality
• Support exhibitions, trade fairs, and industry events
• Conduct product analysis (recalls, faults, retrofits)
• Support workshop activities
• Manage service management tools (JIRA, Salesforce)
• Perform administrative tasks in CRM and ERP systems

Your profile

• Education in Electrics, Electronics, Mechatronics, or a similar technical field (technician or engineer)
• Experience in technical service and working with dealer/distributor/service partner networks
• Knowledge of didactics and training methods
• Ability to explain complex technical information in a clear and understandable way
• Diplomatic, patient, and always attentive to customer needs
• Proactive, enthusiastic, open-minded, and strongly customer-oriented
• Accountable, self-managed, and confident in decision-making
• Strong presence, self-confidence, and persuasiveness
• Solid IT skills (MS Office; SAP and CRM systems preferred)
• Willingness to travel and a valid driver’s license B
• Strong verbal and written communication skills in Turkish and English

What counts for us are your qualifications – regardless of age, gender, disability, sexual orientation/identity or social, ethnic, or religious backgrounds. We welcome applications from all people with diverse backgrounds.

If you have any questions, please contact Vildane Hasani.

APPLY HERE

Ahi Evran Cad. No:11 Olive Plaza Kat:1
Maslak / Sarıyer – İstanbul, 34398
Turkey