Senior Staff Engineer, QM Customer Quality Management (m/w/d)

The ams OSRAM culture focuses on variety and innovation.

A more than motivating working atmosphere, combined with attractive training opportunities and performance-oriented compensation encourage our employees’ actions and promote their entrepreneurial spirit. An agile mindset, trust and integrity – for us at ams OSRAM, these values are not just empty promises, but an integral part of our corporate culture that we live every day. In fact, these are the key prerequisites for employees to fulfill even the highest requirements. Learn more about what you can expect from us!

What we expect

• Responsible for Customer Complaint Management, leading the 8D team. Performs failure analysis, structured problem solving, and 8D reporting.
• Ensures thorough implementation and effectiveness of corrective actions.
• Proven ability to Lead and/or be part of the Task Force team in solving FARs/customer issues – drives Root Cause Analysis, Initiates and drives the implementation of containment/corrective actions
• Crisis Management – Lead crisis team for major customer excursions (FARs on high-volume products); Manage and align all activities for customer excursions including EFA, PFA, root cause analysis and definition of corrective actions; Communicate results and activities to customer
• Responsible for reliability assessment for suspect materials.
• Responsible for Quality Engineering of Process/Product Change Qualifications in course of PCNs. Develops Qualification Plan, plans and oversees execution, creates Qualification Reports.
• Provides Quality Engineering support and work with ams OSORAM internal organization to resolve quality issues at customer side and improve product quality in the field

Who we are looking for

Bringing intelligence to light and passion to innovation

The ams OSRAM Group is a global leader in intelligent sensors and emitters. By adding intelligence to light and passion to innovation, we enrich peoples' lives. Our around 20,000 employees worldwide focus on innovation across sensing, illumination and visualization to make journeys safer, medical diagnoses more accurate and daily moments in communication a richer experience.