Workload Automation Specialist (m/w/d)

Your Role

• Assist in delivering global and business-critical Workload Automation and related Monitoring services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs
• Provide SLA 1 Class Support for the Workload Automation Service
• Maintain the operational model of our Workload Automation Tool
• Participate in migration projects within the Workload Automation domain
• Keep documentation up to date, ensuring connections and processes between all services while minimizing overlaps between services delivered by different teams in the Workload Automation domain
• Identify potential risks to service delivery and assist in developing strategies to mitigate these risks, ensuring business continuity and minimal disruptions
• Assist in assessing and enhancing Workload Automation processes, implementing best practices and standards to optimize service delivery efficiency

Your Profile

• Bachelor’s or master’s degree in the field Computer Science or equivalent experience in the IT industry
• Initial working experience in Workload Automation and IT Operations
• Basic experience with Workload Automation Tools
• Deep knowledge of service delivery within ITIL guidelines
• Ability to understand and hold various roles in IT
• Experience in coordinating and communicating complex tasks
• Excellent communication skills in English and the ability to work both independently and as part of an international team
• Proactive mindset with a focus on collaboration and empathy in dealing with stakeholders

Your ZEISS Recruiting Team: