Intern (m|f|d) - Complaint Management (m/w/d)

About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22.000 employees, sales of € 5,2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Support the Voith Group | Turbo Division as a

Job ID 77377 | Location: Heidenheim | starting immediately | 3-6 months

Your Responsibilities

• You actively support the team in tracking open customer complaints with the objective of ensuring consistent and timely processing.
• Develop and create global guidelines for handling customer portals together with us.
• You are responsible for integrating data capture forms for customer complaints into customer contracts in coordination with the relevant departments.
• Support the improvement and updating of goodwill policies together with us.
• The inventory of damaged parts and the coordination of decisions regarding their further use with other specialist departments are also part of your responsibilities.

Your Profile

• You are enrolled in a degree program in mechanical engineering, industrial engineering, or a comparable field of study and are seeking a mandatory internship.
• You already have knowledge of the SAP ERP system and are also proficient in MS Office applications.
• You have an interest in, and an understanding of, functional and technical interdependencies
• You are willing to independently take responsibility for smaller projects and work tasks with a direct connection to customer complaints.
• An open and communicative manner in developing and coordinating work tasks, as well as strong comprehension skills and a structured way of working, are among your strengths.
• Good knowledge of German, both written and spoken, as well as good English skills are desirable.

Enhance your studies with practical experience at a globally operating technology company and apply now via our online portal with your comprehensive application documents (résumé, certificates, proof of enrollment).

You can find all further information about the application process here.

J.M. Voith SE & Co. KG | Voith Turbo looks forward to receiving your application!

Your personal contact
J.M. Voith SE & Co. KG | VZS
Global Business Services HR EMEA
Talent Acquisition Team • Julia Fuchs • Tel. +49 7321 37 3596

voith.com/karriere
Job ID 77377