Microsoft Dynamics 365 Technical Consulant (m/w/d)

p /pp /pp /pdiv id=tor__flistingLayout_readOnlyDivdiv id=tor__flistingLayout_contentpLocations: Berlin, Amsterdam, Heerenveen, Verl, Baden-Baden, or Münster/ppAt Riverty, we’re reshaping the future of finance. With over 5,000 innovators across 11 countries and 50 years of experience, we’re building the most human-centric fintech—empowering financial growth for everyone./ppWe’re looking for a strongMicrosoft Dynamics 365 Technical Consultant/strong to drive the technical evolution of our customer service platforms. You’ll play a key role in designing, configuring, and optimizing our Dynamics 365 Contact Center environment, integrating cutting-edge AI tools, and ensuring seamless system performance./pp /ppstrongYour responsibilities:/strong/pul style=list-style-type:discliDesign and implement scalable configurations within Dynamics 365 Contact Center, focusing on performance, reliability, and user experience./liliDevelop and maintain Power Automate workflows, custom connectors, and integrations with backend systems./liliDeploy and fine-tune AI-driven tools such as Copilot, chatbots, and virtual agents to enhance customer interactions./liliLead technical aspects of platform migration from legacy systems, including data mapping, transformation, and validation./liliMonitor system health, troubleshoot complex issues, and implement performance improvements./liliManage security configurations, user roles, and access controls in compliance with enterprise standards./liliCollaborate with IT, DevOps, and support teams to deliver robust technical solutions and continuous improvements./li/ulp /ppstrongYour profile:/strong/pul style=list-style-type:discliProven experience in technical configuration and development within Dynamics 365./liliStrong understanding of Power Platform (Power Automate, Power Apps) and Azure services./liliFamiliarity with AI tools in customer service environments (e.g., Copilot, chatbots)./liliKnowledge of security, compliance, and role-based access control./liliAnalytical mindset with the ability to diagnose and resolve system inefficiencies./liliFluent in English; German is a plus./li/ulp /ppstrongWhy Riverty?/strong/pul style=list-style-type:discli style=list-style-type:noneul style=list-style-type:discliBe a technical leader in transforming customer service operations./liliWork with the latest in AI automation and Microsoft technologies./liliCollaborate with cross-functional teams in a dynamic, international environment./liliEnjoy flexible working conditions and a strong focus on work-life balance./li/ul/li/ul/div/divtable width=100%tbodytrtd style=height:36.0px /td/tr/tbody/tablep style=text-align:justify /pp /pp /p